Privacy Policy

Last Updated: 10 October 2025
Version: 1.1

1. Introduction

ScanMy.Band ("we," "our," or "us") operates the ScanMy.Band medical identification service. We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Act 1988 and applicable international privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our medical ID band and associated services.

Our contact details:

2. Information We Collect

2.1 Account Information

When you register for our service, we collect:

2.2 Purchase Information

We record:

2.3 Medical Information You Choose to Display

You have complete control over what medical information to store on your band. This may include:

Important: This information is displayed when anyone scans your band.

2.4 Scan Data (Collected Automatically)

When your band is scanned, we automatically collect:

This data collection is mandatory and occurs for all scans. We collect this information to:

Emergency Contact Notifications (Optional Feature): If you enable this feature, we will share scan location data with your designated emergency contacts via email when your band is scanned.

Show Me The Way Home (Optional Feature): If you enable this feature, we provide navigation directions from the scan location to your stored home address using third-party mapping services.

2.5 Technical Information

We collect standard technical data:

3. How We Use Your Information

3.1 Primary Purposes

Essential Service Functions:

Optional Features (only if you enable them):

Legal Compliance and Protection:

Service Improvement:

3.2 Legal Bases for Processing

We process your personal information based on:

4. How Your Medical ID Band Works

4.1 Emergency Access by Design

When someone scans your band with an NFC-capable device or via the QR code:

Important Security Note: Anyone with an NFC-capable smartphone or QR code reader can scan your band and view the medical information you have chosen to display. If you find a lost band, the information could be viewed by you. For this reason, we recommend only storing information necessary for emergency medical care.

4.2 Automatic Scan Location Recording

Every time your band is scanned:

Why we collect this data:

4.3 Emergency Contact Notifications (Optional Feature)

If you enable this feature in your account settings:

4.4 Show Me The Way Home (Optional Feature)

If you enable this feature:

5. How We Share Your Information

5.1 When Your Band is Scanned

Anyone who scans your band can see:

You receive (always):

Your designated emergency contacts receive (only if you enable alerts):

5.2 Service Providers

We share data with trusted third-party service providers who help us operate our service:

These service providers are contractually obligated to:

5.3 Shipping and Fulfillment

To deliver your medical ID band, we share your name and delivery address with:

These providers only receive information necessary for delivery and are bound by confidentiality obligations.

5.4 Law Enforcement and Legal Requirements

We may disclose your information, including scan location data, when:

Required by law:

Necessary to assist investigations:

To protect rights and safety:

We respond only to formal requests from law enforcement. We do not proactively monitor or report scan data unless we receive a valid legal request or are legally required to do so.

Where legally permitted, we will notify you of law enforcement requests for your data, though notification may be delayed or prohibited in active investigations or where court orders require confidentiality.

5.5 Business Transfers

If ScanMy.Band is involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.6 We Do NOT

6. Data Security

We implement industry-standard security measures to protect your personal information:

Technical Safeguards:

Organizational Safeguards:

Important Limitation: While we implement strong security measures for our systems, the nature of medical ID bands means your medical information is intentionally accessible to anyone who physically scans your band. This is by design to enable emergency access. Please only store information on your band that you are comfortable being visible in emergency situations.

We cannot guarantee absolute security. No method of electronic storage or transmission is 100% secure. If you believe your account security has been compromised, contact us immediately at Privacy@ScanMy.Band.

7. Data Retention

We retain your personal information for the following periods:

While your account is active:

After account deletion:

Scan records (location, date, time):

Technical logs:

You can request deletion of specific data or your entire account at any time by contacting Privacy@ScanMy.Band, subject to the exceptions noted above.

8. Your Privacy Rights

8.1 Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988, you have the right to:

8.2 Additional Rights for EU/UK Users

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

8.3 How to Exercise Your Rights

To access, correct, delete, or download your personal information:

Please:

Identity Verification: For your security, we will ask security questions to verify your identity before processing requests involving sensitive personal information. This may include questions about your account history, band colours purchased, or other account details.

Response Time: We will respond to your request within 30 days. For complex requests, we may extend this by an additional 30 days and will notify you of the extension.

No Fee: We do not charge a fee for reasonable requests. For manifestly unfounded or excessive requests, we may charge a reasonable administrative fee or refuse the request.

Limitations: We may decline deletion requests where we are required or permitted by law to retain the information, including:

8.4 Account Management

You can manage much of your information directly through your account settings:

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies:

Essential Cookies (required):

Analytics Cookies (optional):

We do not use:

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

10. Children's Privacy

Our service is not specifically designed for children. However, we recognise that minors may need medical ID bands for their safety or to help reunite them with their caretakers. In such cases, a parent or legal guardian must create and manage the account on the minor’s behalf.

For users under 18:

We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected information from a child without proper consent, contact us immediately at Privacy@ScanMy.Band and we will delete the information.

11. International Data Transfers

Your personal information may be stored and processed in countries outside of Australia, including countries where our cloud hosting providers and service providers are located.

When we transfer data internationally, we ensure appropriate safeguards are in place:

For transfers to countries without adequate data protection:

For EU/UK users:

By using our service, you acknowledge and consent to the transfer of your information to countries outside your country of residence, which may have different data protection standards.

12. Third-Party Links and Services

Our service may contain links to third-party websites or integrate with third-party services (such as mapping providers for navigation features).

Important: This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use.

When you use third-party services through our platform (such as navigation features), your use may be subject to the third party's privacy policy and terms of service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

When we make changes:

Non-Material Changes (clarifications, contact details, minor updates):

Material Changes (new data collection, new purposes, significant changes to your rights):

We will maintain an archive of previous versions of this Privacy Policy. You can request previous versions by emailing Privacy@ScanMy.Band.

14. Contact Us and Complaints

14.1 Privacy Questions

For any questions about this Privacy Policy or our privacy practices:

14.2 Exercising Your Rights

To access, correct, delete, or download your personal information:

14.3 Data Breach Notifications

If you believe there has been unauthorized access to your account:

14.4 Making a Complaint

Step 1: Contact Us First

If you have a complaint about how we handle your personal information, please contact us first:

Step 2: External Complaint Bodies

If you are not satisfied with our response, you can lodge a complaint with:

For Australian users:

For EU/UK users:

15. Your Acknowledgment

By creating an account with ScanMy.Band and using our service, you acknowledge and agree that:

16. Definitions

For clarity, the following terms have these meanings in this Privacy Policy:

This Privacy Policy is effective as of the "Last Updated" date shown at the top of this document.

ScanMy.Band reserves the right to update this policy in accordance with Section 13 above.