Frequently Asked Questions

ScanMy.Band is a wearable safety wristband that helps people of all ages stay connected to help and support. Whether it’s for a child at an event, a loved one with dementia, or someone with medical needs, ScanMy.Band puts the right information in the right hands — instantly.

How does ScanMy.Band work?

When scanned with a smartphone, ScanMy.Band links to your online emergency profile, showing the medical info you've chosen to share. No apps are required.

What information can I include?

You control what appears: allergies, medications, medical conditions, emergency contacts, and other important notes. You can update your profile anytime.

Does ScanMy.Band work without internet?

It needs the scanning phone to be online to show your emergency info, but most phones these days are always connected anyway.

Can anyone scan ScanMy.Band?

Yes. Anyone with a modern smartphone can tap the NFC tag or scan the QR code. It’s designed to be accessible in emergencies by first responders or bystanders.

What happens if the wristband is lost?

You can order a replacement at any time. Optionally, your emergency profile can include a message with your contact details so someone who finds it can return it.

Is my data secure?

Yes, all data linked to ScanMy.Band is securely stored, and only the information you choose to share is visible to those who scan it.

How does ScanMy.Band help others contact someone in an emergency?

Phone numbers you enter are automatically turned into one-tap buttons that let the person scanning ScanMy.Band call or SMS the number instantly. If you include an email address, it will be hidden — instead, a secure contact form appears so the scanner can email your chosen contact without seeing the actual address.

Additionally, when ScanMy.Band is scanned, you (the owner) will receive an email with a map showing the scan location and time. You can also nominate up to six additional people to be notified in the same way.

What if I’m alone when something happens?

While ScanMy.Band relies on someone scanning it, it greatly increases the chance that emergency responders will access your vital information when they arrive.

You can also scan ScanMy.Band yourself — this will trigger the automatic email notifications, sending your location and timestamp to your selected contacts even before help arrives.

Can I use ScanMy.Band for children or elderly family members?

Absolutely. Many customers use ScanMy.Band for kids with allergies or conditions, or for elderly relatives who may be at risk of falls, confusion, or medical events.

What kinds of templates are available to help fill in my medical profile?

We provide a wide range of optional templates to make it easier to start adding relevant information to your profile. Some of the most useful ones include:

  • Emergency Contacts
  • Allergies
  • I am Diabetic (Type 1 / Type 2)
  • Medication I Need
  • Preferred Hospital
  • My Medical History
  • Doctor Information
  • Autism Crisis Response
  • Severe Asthma Attack
You can also add general-purpose items like:
  • About Me
  • Way Home
  • Pet Information
  • Workplace Information
All templates are optional — you choose only the ones relevant to you and tailor them to you specific needs.

Can it help someone guide me home?

Yes — if you add the Way Home template to your ScanMy.Band, it can show a route back to your home or a safe location on a map. This is helpful for someone assisting you, or if you become disoriented, you can scan your own ScanMy.Band and follow the directions.

You can also choose the mode of transport — walking, cycling, driving, or public transport.

What colours does ScanMy.Band come in?

ScanMy.Band comes in vibrant red, blue, green, and yellow — so you can choose the colour that’s right for you.

And hey, if enough people ask, we might add more colours soon — tell us which ones you'd love to see!

📄 View Product Brochure (PDF)
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Let’s make it official — your ScanMy.Band is waiting!